PayfastWSB
Hosted CIS, online pay, SMS, payment plans, and shutoff workflows built for New York municipalities.
The platform
One modern system from meter to money — without the legacy drag. Soft-launch ready for agencies that want a clean cutover path.
Customers, properties, accounts, meters, readings, and ledgers — multi-tenant and isolated by municipality.
Rate tables, billing cycles, batches, penalties, and account history your staff can run every cycle.
Counter payments with audit trails. Tokenized card workflows — never store PAN on PayfastWSB.
Balances, bills, statements, and online pay. Residents manage their own account without calling the office.
Each municipality uses its own Stripe keys. Online payments settle to the town — PayfastWSB does not skim volume.
Residents pick mail, email, and/or SMS — any combination — and change preferences anytime in their profile.
Bill notices and reminders via Twilio. Enable per municipality; templates and send logs included.
Installment arrangements (weekly, biweekly, monthly) tied to delinquency cases — included for every town.
Issue and print shutoff warnings from delinquency. Flag accounts, log actions, offer a plan in the same workflow.
Past-due evaluation, notices, lien flags, and a NYS relevy path for unpaid utility charges.
Batch bill print, mailing labels, and mail-queue workflows so paper still works when you need it.
Bring meter readings in via CSV import — get data into CIS without retyping the district.
Residents save a card on the municipality’s Stripe account; balances can charge automatically when enabled.
Optional tax years, parcels, bills, cashiering, exemptions, penalties, and relevy handoff — enable when ready.
Guided import from legacy export files. Move customers, meters, balances — without scraping or chaos.
Role-based access, tenant isolation, audit logging, and immutable financial history your board can trust.
In-app guidance for clerks so go-live doesn’t stall on “how do I…?” questions.
No desktop install circus. Staff and residents use a modern browser — desktop or mobile.
Why switch
Modern enough for residents. Practical enough for clerks. Priced so a village board can say yes.
Pricing
$54.95per month · per municipality
We’ll help buy out remaining legacy contract amounts up to $250 when you commit to move now.
Or take $10 off monthly ($44.95/mo) for up to 12 months to make the leap easier.
Migration
Export your water/sewer data and step through PayfastWSB’s Migration Center — guided import, parallel-run friendly, built for real clerk offices.
Next step
We’ll walk billing, Stripe portal pay, SMS, payment plans, shutoff notices, and migration — no account required to talk.
